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1. Process

Understanding facilitated discussions and the process framework.

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Having the Dialogue
Psychological Safety & Trust

2. Preparing to Facilitate

Preparing yourself as a facilitator and preparing participants for the discussion.

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Preparing as the Facilitator
Preparing the Participant
The Paradox of Problem-Solving
Having the Dialogue

3. Facilitating the Discussion

Strategies, techniques, and steps for effectively facilitating a discussion.

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Facilitator Strategies & Techniques
Facilitating the Discussion
Clearing the Way For Dialogue
The Paradox of Problem-Solving

4. Aftermath of the Discussion

Post-discussion processes including resolution outcomes and facilitator self-care.

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Conclusion of the Process & Next Steps
Facilitator Care & Self-Check
Clearing the Way For Dialogue
Having the Dialogue
The Paradox of Problem-Solving
Challenging Workplace Situations
Anonymous Survey to Conduct Research on Facilitator Needs

An anonymous survey to gather research on facilitator needs and experiences.

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Clearing the Way For Dialogue
Having the Dialogue
The Paradox of Problem-Solving
Challenging Workplace Situations
aftermath-of-the-discussion
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4.2.2. Debrief with a Partner

Conducting a debrief with a trusted partner after facilitation.

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Clearing the Way For Dialogue
Having the Dialogue
The Paradox of Problem-Solving
Challenging Workplace Situations
aftermath-of-the-discussion
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4.2.1. Self-Debrief

How to conduct a self-debrief after facilitating a discussion.

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Having the Dialogue
The Paradox of Problem-Solving
Challenging Workplace Situations
aftermath-of-the-discussion
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4.1.3. Full Resolution

Achieving and formalising full resolution in facilitated discussions.

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Clearing the Way For Dialogue
Having the Dialogue
The Paradox of Problem-Solving
Challenging Workplace Situations
aftermath-of-the-discussion
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4.1.2. Partial Resolution

Managing outcomes where only some issues are resolved.

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Clearing the Way For Dialogue
Having the Dialogue
The Paradox of Problem-Solving
Challenging Workplace Situations
aftermath-of-the-discussion
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4.1.1. Non-Resolution

Understanding and handling situations where resolution is not reached.

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Clearing the Way For Dialogue
Having the Dialogue
The Paradox of Problem-Solving
Challenging Workplace Situations
aftermath-of-the-discussion
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3.2.8. Summarizing the Agreement & Records

How to summarise agreements and maintain records of facilitated discussions.

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The Paradox of Problem-Solving
facilitating-the-discussion
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3.2.7. Conclusion: A tale of Resolution, Solutions and an Agreement

Bringing a facilitated discussion to a successful conclusion.

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Clearing the Way For Dialogue
The Paradox of Problem-Solving
facilitating-the-discussion
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3.2.6. Managing difficult moments

How to handle challenging moments during facilitated discussions.

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facilitating-the-discussion
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3.2.5. DEMO: Overview of Facilitating a Discussion

A demonstration of facilitating a full discussion process.

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Clearing the Way For Dialogue
The Paradox of Problem-Solving
facilitating-the-discussion
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3.2.4. Leading the 4 steps: Build Understanding & Generate Possibilities and Converge on a Way Forward

A step-by-step guide to leading the four stages of a facilitated discussion.

Guided Tutorials
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Clearing the Way For Dialogue
The Paradox of Problem-Solving
facilitating-the-discussion
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3.2.3. Strategic Use of Breaks & Caucus

How to strategically use breaks and caucuses during discussions.

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Clearing the Way For Dialogue
The Paradox of Problem-Solving
facilitating-the-discussion
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3.2.2. DEMO: Overview of Introduction to a Facilitated Discussion

A demonstration of how to introduce a facilitated discussion.

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Clearing the Way For Dialogue
The Paradox of Problem-Solving
facilitating-the-discussion
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3.2.1. Introduction - Opening the Dialogue (Icebreakers, Ground Rules)

How to open a facilitated discussion with icebreakers and ground rules.

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The Paradox of Problem-Solving
facilitating-the-discussion
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3.1.4. When to intervene

Knowing when and how to intervene during facilitated discussions.

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The Paradox of Problem-Solving
facilitating-the-discussion
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3.1.3. Reflecting & Reframing

Using reflection and reframing techniques to move discussions forward.

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The Paradox of Problem-Solving
facilitating-the-discussion
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3.1.2. Bridge-building strategies

Strategies for building bridges between parties in conflict.

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The Paradox of Problem-Solving
facilitating-the-discussion
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3.1.1. Regulating the Temperature (Emotions & Energy)

Techniques for managing emotional intensity during facilitated discussions.

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The Paradox of Problem-Solving
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2.2.5. DEMO: Overview of an Initial Talk

A demonstration of how to conduct an initial talk with participants.

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The Paradox of Problem-Solving
Having the Dialogue
preparing-to-facilitate
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2.2.4. How To's / Tips on Communicating Thoughtfully

Practical tips for communicating thoughtfully with participants.

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The Paradox of Problem-Solving
Having the Dialogue
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2.2.3. Preparing the Participant - Facilitator's Checklist

A checklist for facilitators to prepare participants for the discussion.

Exercises & Worksheets
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The Paradox of Problem-Solving
Having the Dialogue
preparing-to-facilitate
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2.2.2. Intentions, Mindset, Motivation & Understanding the Alternatives

Exploring participant intentions, mindset, and motivation for the process.

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The Paradox of Problem-Solving
Having the Dialogue
preparing-to-facilitate
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2.2.1. Readiness of Participants

Assessing and ensuring participants are ready for facilitated discussion.

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Having the Dialogue
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2.1.4. Self-Management: Self-Regulation & Self-Awareness & Expectations

Managing yourself as a facilitator through self-regulation and awareness.

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Having the Dialogue
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2.1.3. Facilitator Checklist

A comprehensive checklist for facilitators to prepare for sessions.

Exercises & Worksheets
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The Paradox of Problem-Solving
Having the Dialogue
preparing-to-facilitate
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2.1.2. How to Decide Whether to Proceed as a Facilitator

Guidance on deciding whether to take on the facilitator role.

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The Paradox of Problem-Solving
Having the Dialogue
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2.1.1. Facilitator Role & Responsibilities

Understanding the role and responsibilities of a facilitator.

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The Paradox of Problem-Solving
Having the Dialogue
preparing-to-facilitate
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1.1.4. How fit is the process for the situation?

Assessing whether facilitated discussion is the right approach for a given situation.

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Having the Dialogue
Psychological Safety & Trust
process
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1.1.3. Examples of use of Facilitated Discussions

Real-world examples of how facilitated discussions have been applied.

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Having the Dialogue
Psychological Safety & Trust
process
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1.1.2. Facilitated Discussion Principles

Core principles that guide effective facilitated discussions.

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Having the Dialogue
Psychological Safety & Trust
process
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1.1.1. Facilitated Discussions as part of Dispute Prevention & Resolution

Understanding the role of facilitated discussions in dispute prevention and resolution.

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Having the Dialogue
Psychological Safety & Trust
process
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