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Welcome to the Dialogue Lab, Alex
Facilitators Plan
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Self-Assessment
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How Repair Happens : One Drop At a Time

Learn about the proces and nature of repair in relationships.

Lab Talk
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Having the Dialogue
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Feedback in Practice : Michael

See Michael follow the four-step feedback approach and watch what a difference small communication choices can make.

Scenarios
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Challenging Workplace Situations
Psychological Safety & Trust
giving-feedback
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What Makes You Capable of Listening

The neuroscience behind when we can listen, and what to do when we can't

Explainers
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Having the Dialogue
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Facilitators : Having Someone There

Learn more about receiving the support of a Facilitator to guide a difficult conversation.

Explainers
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Clearing the Way For Dialogue
The Paradox of Problem-Solving
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Having the Dialogue
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The Spirit and Anatomy of the Apology

What makes an apology effective? meaningful? impactful? genuine? A reflection exercise on apologies.

Lab Talk
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Challenging Workplace Situations
Psychological Safety & Trust
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Low Trust Amongst Teams

Learn key techniques for effective communication in conflict situations.

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Conflict Prevention 101 : Build Teams That Can Disagree

You can't prevent conflict, but you can be more effective at hosting healthy friction by design.

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Psychological Safety & Trust
Clearing the Way For Dialogue
Challenging Workplace Situations
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Constructive Feedback : Step-By-Step Guide

Learn key techniques for effective communication in conflict situations.

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Challenging Workplace Situations
Psychological Safety & Trust
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The Ask Behind the Ask : Need vs. Want

How do we distinguish a genuine need from a preferred solution?

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Having the Dialogue
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Listening Is the Real Persuasion : The most effective way to influence anyone

People need to be understood before they can be convinced, here you'll learn how to use listening to reach a level of influence you can't talk your way into.

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Repairing Relationships and Rebuilding Trust

Learn more about repair & rebuilding trust

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Your Brain Loves a Villain

The science behind why we NEED the other person to be the problem, and why it gets harder over time to keep a balanced perspective.

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When Being Wronged Feels So Right

Click here if you're 100% certain you're in the right and they're in the wrong

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Having the Dialogue
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What Makes Us Change Our Mind

Click here if you're 100% certain you're in the right and they're in the wrong

Prompts
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Having the Dialogue
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Try These 5 Sentences to Build Psychological Safety

A fearful brain can't listen or connect. Here are five ways to communicate that this conversation is safe.

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When Emotions Run High : Supportive Responses

Explore communication approaches that may help reduce tension and create conditions for a more constructive interaction.

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Having the Dialogue
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Why Trust & Safety Matter

Discover why the conditions surrounding a conversation can matter as much as the skills we bring to it.

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Having the Dialogue
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Challenging Workplace Situations
Psychological Safety & Trust
giving-feedback
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Feedback in Practice: Sarah

See Sarah follow the four-step feedback approach and watch what a difference small communication choices can make.

Scenarios
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Challenging Workplace Situations
Psychological Safety & Trust
giving-feedback
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3.1. Cultural & Social Norms

Learn essential negotiation skills for resolving disputes.

Guided Tutorials
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Psychological Safety & Trust
Clearing the Way For Dialogue
Challenging Workplace Situations
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3.2. Institutional & Structural

Enhance your active listening skills for better understanding.

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Match the Approach to the Conflict : Power, Rights or Interests?

There are three approaches to resolution : interests, rights, or power. Knowing which approach fits your situation helps you choose the intervention most likely to actually move it forward.

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Psychological Safety & Trust
Clearing the Way For Dialogue
Challenging Workplace Situations
systemic-contextual-barriers
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5 Dialogue Openers for Next Conversation

Set the right tone with a thoughtful opener for your next conversation

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5 Disarming Questions to Use in your Next Conversation

Five powerful questions that immediately shut down our instincts from defening to building shared understanding.

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Psychological Safety & Trust
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