Effective Conversation Guide

You'll find steps to having a constructive discussion as well as tools and tips to reach resolution.

Approach and Mindset

Change the Conversation

Prepare

See Michael follow the four-step feedback approach and watch what a difference small communication choices can make.

What makes an apology effective? meaningful? impactful? genuine? A reflection exercise on apologies.

See Sarah follow the four-step feedback approach and watch what a difference small communication choices can make.

Practical handbook for delivering feedback that drives positive change.

Academic research on the role of emotional intelligence in organizational conflict management and leadership.

Programs and tools for developing collaborative conflict resolution skills in the workplace.